Complaints

At David Whittlestone we are proud to put client satisfaction as our top priority. However, we do acknowledge that due to the complex nature of financial products there may be issues which arise from time to time.

Complaints are infrequent, but when they occur we take them very seriously. If you would like to complain about any advice given by David Whittlestone or any of other Appointed Representatives or Advisers you can do so by contacting the Compliant's Officer, whom is based at Head Office via post, email or telephone.

Our Complaints Procedure

If you wish to register a complaint, please contact us in writing or by telephone to the following:

• Address: The Complaints Officer, Cornerstone Finance, Unit E, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8RB
• Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

• Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Tel no: 0800 0234 567